L2/L3 IT Operations Engineer

We are seeking a highly motivated and experienced L2/L3 IT Operations Engineer to join our dynamic IT team. In this role, you will play a vital part in ensuring the smooth and efficient operation of our IT infrastructure, driving continuous improvement through automation and proactive monitoring. You will be responsible for a wide range of tasks, including system management, automation, security, compliance, and documentation.

Roles and Responsibilities:

  • System Management:
    • Monitor and maintain the health and performance of IT systems and applications.
    • Implement and maintain system management platforms (SMPs) for centralized monitoring and automation.
    • Perform system updates and patch management according to established procedures.
    • Troubleshoot and resolve IT incidents and operational issues.
    • Proactively identify and address potential IT risks and vulnerabilities.
  • Automation:
    • Develop and implement automation scripts to automate routine tasks and workflows.
    • Utilize scripting languages like Python, PowerShell, or Bash to automate administrative tasks.
    • Identify opportunities for further automation to improve efficiency and reduce manual effort.
  • Security and Compliance:
    • Participate in the implementation and maintenance of security policies and procedures.
    • Monitor security logs and events for suspicious activity.
    • Maintain and update security documentation as needed.
    • Assist with vulnerability assessments and remediation efforts.
    • Ensure compliance with relevant IT regulations and security standards.
  • Documentation and Reporting:
    • Create and maintain accurate and up-to-date IT documentation.
    • Prepare reports on system performance, incidents, and other relevant data.
    • Communicate effectively with team members and stakeholders through written and verbal reports.
  • Continuous Improvement:
    • Analyze IT performance data to identify areas for improvement.
    • Propose and implement new processes and procedures to optimize IT operations.
    • Stay current with emerging technologies and best practices in IT operations.

Working Schedule:

  • UK 7AM – 7PM / PH 3PM – 3AM on a
  • 4 days work, 4 days off schedule (In line with UK)

Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field (preferably).
  • At least 5 years of experience in IT operations or a similar role.
  • Strong understanding of system administration principles and practices.
  • Experience with system management platforms like SCCM, Nagios, or Prometheus.
  • Working knowledge of IT infrastructure.
  • Strong analytical and problem-solving skills.
  • Excellent communication and documentation skills.
  • Ability to work independently and as part of a team.
  • Experience with Microsoft and/or Google cloud platforms a plus.
  • Relevant industry certifications (ITIL, CompTIA, etc.) a plus

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