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#PHHiring #UrgentHiring #Hybrid
Responsibilities:
Client Relationship Management:
– Serve as the primary point of contact for assigned client accounts.
– Build and maintain strong, long-lasting client relationships.
– Understand client needs and provide tailored solutions.
– Conduct regular check-ins and address client inquiries promptly and professionally.
Account Management:
– Monitor account performance and identify opportunities for growth and improvement.
– Prepare and present regular account reports to clients and internal stakeholders.
– Review and approve invoices and charges related to the account, ensuring accuracy and adherence to agreed-upon rates.
– Proactively address any client concerns or issues to ensure satisfaction and retention.
HR and Payroll Liaison:
– Act as the main point of contact for clients regarding HR and payroll related inquiries and requests.
– Communicate client needs and requirements to the internal HR and/or payroll teams.
– Facilitate clear and effective communication between clients and internal stakeholders and cross-functional departments.
– Ensure client satisfaction by coordinating timely and accurate responses to their HR- and payroll-related questions.
Administrative Support:
– Assist with the coordination of HR and payroll related documentation and processes.
– Maintain accurate client records and documentation.
– Support the onboarding and offboarding processes by coordinating with the respective teams.
– Prepare and distribute HR and payroll related communications to clients as needed.
Operational Coordination:
– Assist in resolving operational issues in a timely manner, escalating to the HR team when necessary.
– Collaborate with internal teams to ensure seamless service delivery.
Compliance Awareness:
– Maintain a general awareness of HR laws, regulations, and company policies.
– Escalate any potential compliance issues for review and action.
Qualifications:
Account Management Experience: Minimum 1 year of experience in account management or client service roles, preferably with exposure to HR functions. Proven track record of successfully managing client relationships and coordinating HR-related services.
HR Principles & Practices: Strong understanding of basic HR and finance principles and practices, with the ability to effectively communicate concepts to clients.
Communication & Interpersonal Skills: Proficient communication and interpersonal skills, with the ability to build rapport with clients and effectively liaise with internal teams. Demonstrated ability to understand and articulate client needs clearly.
Organizational & Time Management Skills: Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple client accounts simultaneously. Detail-oriented with a focus on accuracy.
Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with HR-related software or CRM systems is a plus.
Teamwork & Collaboration: Proven ability to work independently and as part of a team, collaborating effectively with stakeholders.
Problem-Solving: Strong problem-solving skills, with the ability to identify and resolve operational issues related to client needs. Ability to escalate complex issues as necessary.
Compliance Awareness: General awareness of labor laws, regulations, and company policies. Ability to recognize potential compliance issues and escalate them appropriately.
Cross-Functional Collaboration: Proven ability to work effectively with cross-functional teams and stakeholders.
