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About the Company:
At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
About the Role:
- Support global customers regarding incident, inquiry, and request issues.
- Coordinate and be the contact point for global support teams to fulfill customer requirements.
- Escalate and follow up issues/projects with all related parties by call and email.
- Create, follow up, close cases with the provided ticket system.
- Provide document and email translation (English -> Japanese, Japanese -> English)
- Secure the SLA according to the project.
- Be able to work in shift to support global users
- Attending all meetings as directed by your supervisor and management
Qualifications:
- At least 6 months’ work experience in customer support/technical support
- Experience in shipping, warehouse, parts order/creation delivery is a plus
- Good in oral and written Nihongo and English languages
- Familiar with CRM tools such as Oracle Service Cloud, GMD CRM, Zendesk etc.
- Must be able to monitor, escalate and translate
- With working knowledge with ticketing management
- Amenable to work in Ortigas, Pasig
Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City Philippines
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