About the Role:
The Supervisor of IT will be responsible for supervising the daily activities of a team of IT professionals who provide technical support to the Company’s information systems to ensure the systems and hardware resources function effectively and reliably. In this role the Supervisor of IT department is responsible for maintaining the relationship between the business and IT, ensuring projects and being delivered and executed in a timely manner.
Key Responsibilities:
- Supervises a small group of IT personnel, prioritizing and assigning tasks for effective use of team resources; responding to more moderate to complex issues, escalated inquiries from team members; and checking the quality of others work. Activities of the team may include installing, configuring, administering, and maintaining a large system or several smaller systems
- Partners with site specific leadership to ensure aligned IT/Operations strategic business plan
- Develops specific roadmaps and IT strategies as input vision of overall Operations strategy and roadmaps
- Adheres to and implements company-wide standards and best practices as it pertains to the IT department.
- Supervises all local projects with an IT component in accordance with project plans and budgets, including the implementation or upgrade of software systems and overseeing the implementation or upgrade of data centers.
- Coordinates daily IT-related site needs, liaising between local IT and on-site management, and communicates with Director of Technical Programs and Support on project statuses.
- Responsible for local inventory of assets.
- Provides input on IT budget for local needs.
- Supports various departmental and site-specific applications, including application-level support and, depending on assignment, database-level support.
- Monitors applications daily for optimization and detection of issues.
- Reviews and prioritizes IT requests from various departments at assigned location and resolves or delegates as appropriate.
- Coordinates SOX controls and complies with/remediates SOX audit findings for SOX applications.
- Writes clear, concise, and accurate documentation and provides training for supported systems.
- Performs annual performance appraisals and goal achievement for local IT staff
- Protects the computer and telephone systems from unauthorized access by reviewing access and building security into the systems.
- Special assignments or tasks assigned to the employee by their Supervisor, as determined from time to time in their sole and complete discretion.
Position and Work Environment:
- The office provides a modern, technologically advanced work environment that supports a balance of in-office and remote work. Must work hours of corporate office to support business.
- Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.
Qualifications:
- Bachelor’s degree preferred but not required.
- 4+ years’ experience in IT, systems or software engineering, followed by 3+ years in a lead or Supervisor capacity and managing geographically dispersed team supporting a hybrid workforce with multiple office locations in different time zones.
- Strong project management skills are essential.
- Strong organizational and time management skills to meet critical deadlines and demands.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
