IT Head

About the Role

We are looking for a highly experienced Head of IT to lead our IT operations, infrastructure, and security across multiple locations. This role involves overseeing IT service management, infrastructure performance, cybersecurity, vendor relationships, and strategic IT initiatives to align technology with business objectives. The Head of IT will play a critical role in ensuring seamless IT service delivery while driving digital transformation and innovation.

Roles and Responsibilities:

IT Strategy & Leadership

• Develop and execute the organization’s IT strategy to support business growth and digital transformation.
• Align IT initiatives with business goals, ensuring technology enhances productivity and efficiency.
• Establish and manage IT policies, best practices, and governance frameworks.
• Provide leadership and guidance to the IT team, fostering a high-performance and innovative culture.

IT Operations & Infrastructure Management

• Oversee global IT support services, ensuring high availability, performance, and scalability of IT infrastructure.
• Monitor system performance, servers, networks, backups, and disaster recovery processes to maintain business continuity.
• Manage IT asset lifecycle from procurement to decommissioning.
• Ensure IT service delivery meets KPIs and SLAs, optimizing IT support and operations.

Cybersecurity & Compliance

• Develop and implement robust cybersecurity policies and risk management strategies to safeguard data and IT assets.
• Ensure compliance with industry standards, regulations, and data privacy laws (e.g., GDPR, ISO 27001).
• Conduct regular security audits, vulnerability assessments, and incident response planning.

IT Service & Incident Management

• Oversee IT service desk operations, ensuring efficient incident resolution, problem management, and escalation handling.
• Implement ITIL-based IT service management (ITSM) best practices for enhanced service quality.
• Drive continuous improvement initiatives to improve end-user experience and IT service efficiency.

Project & Vendor Management

• Lead IT projects, including system upgrades, migrations, and digital transformation initiatives.
• Manage vendor relationships, ensuring cost-effective IT procurement and service agreements.
• Evaluate and implement new technologies, cloud solutions, and automation tools for business growth.

Team Development & Collaboration

• Build, mentor, and manage a high-performing IT team, ensuring continuous learning and skill development.
• Work closely with business leaders, department heads, and stakeholders to align IT with operational needs.
• Foster collaboration between IT and other departments to drive innovation and business process optimization.

Qualification:

• Proven experience (8+ years) in IT leadership roles, such as IT Head, IT Director, or Senior IT Manager.
• Expertise in IT service management (ITSM), cybersecurity, cloud computing, and infrastructure management.
• Strong knowledge of ITIL, COBIT, or other IT governance frameworks.
• Hands-on experience with Windows/Linux servers, Active Directory, Microsoft 365, Google Workspace, AWS, Azure, virtualization (Hyper-V, VMware), networking (Cisco, Fortinet), and backup solutions (Veeam, etc.).
• Experience managing KPIs, SLAs, priority matrices, and IT budgeting.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Preferred Qualifications:

• Certifications such as ITIL, CISSP, CISM, PMP, AWS/Azure certifications.
• Experience in enterprise IT transformation, automation, and digital innovation.

Why Join Us?

• Exciting career growth in a fast-evolving MSP industry.
• Hands-on experience in Global environment.

About Eastvantage:

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, Morocco and Bulgaria. Visit eastvantage.com to discover how we can help you succeed. For regular updates on the ongoing requisitions, please follow our careers page.