About The Role
Planning and Preparing:
Creates lesson plans for training delivery;
Reviews, evaluates, and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
Prepares materials and resources for training delivery;
Reserves training room and equipment;
Checks equipment and networks for functionality and access;
Reviews and masters all content and activities for instruction.
Training Delivery :
Provides clear instruction using a variety of techniques and activities;
Enforces adherence and attendance of participants;
Evaluates learning and mastery of content, skills, and procedures;
Provides feedback and guidance to learners;
Enforces company rules and policies during training hours.
Training Reports :
Completes daily, weekly, and end-of-training reports and submit to all pertinent parties;
Signs off trainees with individual reports to the operations supervisor;
Records and explains training attrition;
Recommends changes to curriculum, methods, or activities based on observations during training delivery. Needs Analysis :
Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
Recommends training initiatives to support operations in surpassing KPIs and metrics;
Develops action plans to remedy deficiencies.
General Account Responsibilities :
Supports all areas of account operations in order to provide knowledgeable, competent, and motivated staff;
Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
Other tasks as assigned by the account manager:
Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
May contribute to the design of training events and learning solutions;
Tracks and manages performance in the classroom and, if required, manages transition to team mgr./stakeholder;
Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
Training Demo Guide:
Perform a short training demo based on how you are currently doing it as an L&D.
Reminder to make your demo engaging, talk time is observed, and how you present your decks.
At least 3 years of Learning and Development experience in BPO/Call-Center setup
Demonstrated knowledge of training and adult learning, leadership development theories, trends, and best practices.
Demonstrated skill in coaching and instructional design and ability to demonstrate continuous learning.
Strong project management skills and demonstrated ability to think strategically and systemically and achieve results by collaborating across organizational boundaries.
Superior verbal and written communication skills in English.
Strong facilitation and presentation skills
Knowledge of other instructional applications and learning management systems is an asset.
Must be amenable to work on-site in BGC, Taguig
Can start ASAP.
Training Demo is also required
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.