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Responsibilities:
● Live Customer Support for contest entrants via email and live chat feature – Zendesk and Intercom
● Handling support requests and escalating them to the appropriate parties
● Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
● Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
● Requests include: verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more
Qualifications:
● 2+ years experience in a customer support or operations role (sports, tech, start-up a plus)
● Knowledge of and enthusiasm for sports, sports gaming, and technology is a must
● Knowledge of online gaming fraud, payments, gaming tools, systems, reports is highly preferred
● Experience working with Customer Support tools like Zendesk and Intercom
● Outstanding written communicator
● Collaborative, team-oriented mindset
● Strong internet connection and reliability
● Amenable to work in East Coast Timezone / ET.
● Willing to report in the office for 3 Months and will transition in a Hybrid Setup (3 WOS & 2 WFH)
#PHhiring #EVhiring #directhiring #customersupport #csr #sports #gaming #startasap
