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We are looking for a driven and technically-minded Customer Support Agent to join a leading operator of electric vehicle (EV) charging stations. In this role, you’ll serve as the first point of contact for users of our charging infrastructure and play a crucial role in providing direct assistance for operational inquiries, technical issues, and claim handling.
You’ll be working in a customer-focused and dynamic environment, where your contribution ensures a smooth and positive experience for EV drivers across Belgium.
What You’ll Do
– Respond to incoming calls and emails from users of our charging stations.
– Provide clear, step-by-step operational instructions on using the charging infrastructure.
– Assist with technical or functional issues (e.g. failed charging sessions, unrecognized cards, on-screen error messages).
– Log and follow up on incident reports and damage claims.
– Handle customer concerns with empathy and a solution-oriented approach.
– Collaborate with technical teams to escalate and resolve more complex technical problems.
What We’re Looking For
– Fluent in both Flemish and French, spoken and written.
– Excellent communication skills with a strong customer service mindset.
– Demonstrated interest or experience with technology, ideally in the field of electric vehicles or charging solutions.
– Prior experience in a customer service role (via phone and email).
– Ability to remain calm and professional in high-pressure or stressful situations.
– Able to work independently with accuracy and a structured approach.
– Familiarity with customer service platforms such as Zendesk is a plus.
Why Join Us
- Embrace a healthy work-life balance.
- Enjoy competitive compensation and benefits.
- Be part of a positive work environment that fosters collaboration and teamwork.
- Advance your career through our professional development opportunities.
- Thrive in an inclusive and employee-centric culture.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently owned global business solutions company enabling offshore operations from our locations in the Philippines, India, Morocco, Bulgaria, and Belgium. We have been in the industry for over a decade, growing from a handful to over 1,200 happy employees over the years.
We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story!
