About the role
Responsible for:
This position is responsible for managing customers Fleet and Asset Management contract obligations with preferred vendors throughout Australia and New Zealand.
This role is tasked with ensuring the FAMC deliver the highest quality of support to client’s customers both internal and external.
This role works closely with all client’s Business units and external Vendors.
- External – Clients, service providers and sub-contractors.
- Internal – Technical Teams and Service Delivery Managers; Sub-Divisions and related personnel; colleagues and associates.
Main activities:
Operations
- Coordinate schedule maintenance cycle as described in customer contracts
- Coordinate the replacement of equipment as required
- Manage Stock reporting
- Management of equipment returns in conjunction with the Customer and the Warehouse Team
- Manage asset registers in internal and external systems as described in a customer contract
- Assist the Service Delivery Manager with monthly and ad hoc reporting.
- Coordinate Field Engineer (Via 3rd Party Vendors) to attend sites for both maintenance and break-fix cases
- Maintain accurate records in Service Now and other back-office data bases
- Coordinate the payment for contractors with Finance
- Participate in vendor reviews.
- Frequently review policy and procedure documentation to ensure business requirements are met
- Ensure timely responses to all queries both internal and external
- Work with other business units to contracts governance is met.
- confidential corporate and personal information.
Key skills:
- Intermediate skills in MS Word, Excel, PowerPoint
- Knowledge of Manager Services Business operations and processes
- Self-motivated, with strong ability to work both independently and with teams and managers as appropriate.
- Service Now (preferred)
- Ability to meet targets and deadlines with minimal supervision.
- Ability to display customer empathy.
- Excellent oral and written communication skills.
Education/Qualifications
- Minimum 3 years experience in a Support role or leadership role.
- ITIL Foundation v3 or higher
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
