Enterprise Architect

About the Role

The Enterprise Architect will be supporting the our sales team by providing technical and architectural direction in respect of products and services within the EV’s Managed and Professional Services portfolio; creating and documenting technical solutions that Eastvantage proposes to its customers; updating internal pre-sales systems and maintaining CRM records daily; ensuring the successful selling and implementation of technical solutions; and monitoring the ongoing client satisfaction in the Post-Sales phase.

• Location: BGC, Manila
• Shift: 6:00 AM – 3:00 PM
• Work set-up: Hybrid

Roles and Responsibilities:

• Seek out and analyse customer requirements to determine the best solution for a client’s business problems, including discussing directly with customer management and executive leadership where required;
• Conduct user requirement analysis and make recommendations that impact technical solutions;
• Undertake tasks requiring analysis of multiple technical alternatives, diagnosis and problem solving, then qualifying the product/service fit and defining support needs;
• Maintain in-depth knowledge of products and services to fulfil customer needs for selected accounts
• Responsible for designing, pricing, and presenting major Managed and Professional Services, Networking, Unified Communications, Security and Cloud solutions, strategies and architectures;
• Define major technical solutions involving product and/or deployment and/or support services for clients or prospective clients enabling them to determine effective IT investment strategies;
• Manage client expectations prior to delivery of major solutions, strategies and architectures;
• Write and shape technical responses and proposals to meet client requirements, including the potential to propose solution and/or service trade-offs and present those solutions to the client;
• Work with suppliers to obtain quotes to fulfil solution requirements;
• Work with Eastvantage’s Legal team to ensure that the paperwork, comprising commercial and legal components, is compiled correctly throughout the sales process;
• Provide demonstrations, presentations, training, consultation and sales support services for the Sales team, clients and customer support;
• Maintain key supporting systems (including CRM) and processes that support the sales team;
• Assisting the Sales Team with Pre-Sales activities including the development and delivery of formal Sales plans and proposals;• Ensure achievement of Sales targets and customer satisfaction through the delivery of the highest quality Pre-Sales support;
• Assisting with Post-Sales support where required; and
• Assist with the preparation of content for marketing material and documentation.

Additional Responsibilities:

• Achieve personal Pre-Sales Targets at all times;
• Other duties as may be delegated by the Business Unit Manager from time to time; and
• Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.

Qualifications:

• Minimum 4 years’ experience in a Pre-Sales or similar role in the IT industry is essential;
• Previous experience in an MSP environment highly regarded;
• Strong stakeholder management skills and an ability to converse with those at the C-Suite level and IT Managers;
• Ability to develop, write and review complex customer facing documents including proposals and technical documentation;
• Ability to tailor presentations and proposals according to needs and varying levels of understanding of different audiences;
• Specialise in a technical area such as networking, security, cloud services, managed services, unified communications, security, data centre or service provider solutions, but comfortable discussing a broad range of IT services and solutions;
• Ability to learn technical concepts quickly and maintain a broad knowledge of industry trends and technology solutions in the market that may impact solution architecture;
• Expert level of proficiency in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Visio);
• Analytical, diagnostic, project management and problem-solving skills; and
• Commercially savvy while maintaining strong ethics and respecting client confidentiality.

Technical Skills:

• Infrastructure and Cloud specific skills:
  • Fluent knowledge of infrastructure-based solutions (including server, storage, virtualisation, storage switching, backup technologies, DR solutions);
  • Broad understanding of Microsoft-based software and virtualisation solutions (including the hypervisor,
  • Windows Server operating systems, and core Microsoft applications such as Active Directory, Exchange and SQL Server); and
  • Understanding of public cloud services and solutions based on Microsoft Azure and AWS.

• Networking and UC specific skills:
  • Fluent knowledge of carrier network types, and their comparative strengths and weaknesses for various business requirements;
  • Ability to design WAN and SD-WAN networks based on customer requirements, budgets and available connectivity mediums; and
  • Understanding of VoIP, SIP, ISDN, Mitel and Cisco voice technologies and Cisco video conferencing technologies.

• Cyber Security
  • Fluent knowledge of cyber related frameworks and approaches to designing solutions to help clients manage cyber related risks; and
  • Broad understanding of security services and solutions at the people, process and technology level.

Why Join us?

• Work with a team of talented professionals in a collaborative environment.
• Access to the latest tools and technologies to innovate and grow.
• Opportunities for career advancement and continuous learning.
• Competitive compensation, benefits, with hybrid work set-up.

About Eastvantage

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, Morocco, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed. For regular updates on the ongoing requisitions, please follow our careers page.