About The Role
We are seeking a passionate and experienced Engagement Lead to champion our company culture, foster employee engagement, and build strong client relationships. As the Engagement Lead, you will be instrumental in driving a positive workplace environment, creating and executing employee engagement activities, and ensuring that our clients’ needs are understood and met. If you are a skilled communicator, relationship builder, and adept at bridging gaps between teams and clients, we invite you to apply for this pivotal role.
Cultural Leadership: Lead and drive our company culture initiatives, promoting a positive and inclusive workplace environment.
Employee Engagement: Develop, plan, and execute engaging activities and programs that enhance employee satisfaction and foster a sense of belonging.
Client Relationship Building: Act as the primary liaison between our clients and internal teams, forging strong relationships and understanding their unique needs and expectations.
Communication Expertise: Be a strong communicator, both internally and externally, ensuring that messages are clear and that bridges are built between different stakeholders.
Issue Resolution: Address employee concerns and challenges, providing guidance and solutions to improve overall job satisfaction.
Project Planning and Execution: Collaborate with cross-functional teams to plan and execute employee engagement initiatives and client projects.
Resource Management: Efficiently allocate resources, including team members, to ensure that client and employee engagement activities are effectively executed.
Employee Satisfaction: Continuously assess and measure employee satisfaction levels, identifying areas for improvement and implementing strategies to enhance satisfaction.
Documentation: Maintain organized records of employee engagement activities, client interactions, and project plans.
Bachelor’s degree in business, Human Resources, or a related field. Master’s degree preferred.
Atleast 5 years of proven experience in employee engagement, client relationship management, or a related role.
Exceptional communication and interpersonal skills.
Strong leadership and problem-solving abilities.
Proficiency in project management tools and software.
Ability to bridge gaps and build strong relationships.
Strong organizational and multitasking skills.
Empathy and a passion for driving a positive workplace culture.
Experience in BPO / RPO industry is advantageous.
Relevant certifications (e.g., HR certification) are a plus.
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.