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Email and Chat Support (Paypal Account)

About Eastvantage:

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story

Duties and Responsibilities:

  • Provide a strategic PayPal cases support;
  • Serve as the primary point of contact for PayPal dispute, claims and issue resolution. Therefore, the PayPal Specialist has the ability to identify potential customer dissatisfaction, coordinating with other internal support functions to improve the customer experience.
  • Dealing with dispute and claims, responding to cases and building client relationship and provide customer service resolution, increase account retention, profitability and revenue;
  • Manage escalations on behalf of the merchant to mitigate and resolve dispute and claims, while maintaining effective communication & working relationships;

Other Responsibilities:

  • Real time check of CC/BS.
  • Monitoring and answering customer charge back payments.
  • Monitor daily incoming PayPal cases and analyze the reason of disputes.
  • Answering Skype requests such as team queries, customer followups, real-time approvals. Provides support regarding PayPal payments.
  • Identify fraudulent transactions and suspicious accounts.
  • Serves as accounting department assistants for refund follow ups payments.
  • Sending email to bijeesh & Requests to Block Zip codes WP RFI Fraud Charge backs.
  • Monitoring pending orders paid via store credits.
  • Updating and sending details for the archived payment transactions.
  • Reviews/processes all money refund request across all payment gateway and store credits compensation.
  • Manage GDPR Requests.
  • Answering and monitoring new tickets/email via Zendesk.
  • Monitoring customers auto canceled orders with no reflected compensation.
  • Updating Battery claim tracker.
  • Creating replacement orders and compensating customer RMA warranty claims.
  • Prepare monthly store credits compensation reports.
Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City

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