Dutch Inbound Agent

Are you a skilled communicator with fluent Dutch and a passion for working in a dynamic, international environment? Do you have a knack for delivering exceptional customer service and building strong relationships? If so, this is the perfect opportunity for you!

We are looking for motivated and customer-oriented individuals to join our expanding team in Tangier, Morocco!

Key Responsibilities:

• Deliver outstanding customer service: Handle inbound calls and emails from Dutch-speaking customers.
• Address inquiries and requests effectively: Listen attentively to customer concerns, understand their needs, and provide solutions in a friendly and efficient manner.
• Resolve issues and complaints: Collaborate with customers to find solutions and ensure their satisfaction.
• Provide clear and accurate information: Respond to customer questions regarding products or services with clarity and precision.
• Maintain data accuracy: Use CRM systems to log customer interactions and update relevant data.
• Support administrative tasks: Assist with various administrative duties as required.

What we’re looking for:

• 1 to 2 years of experience in inbound customer service or a similar role.
• Fluency in Dutch is required.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office and basic computer skills.
• Customer-focused and service-driven mindset.
• Ability to work under pressure, manage multiple tasks, and prioritize effectively.
• Proactive with a strong desire to learn.