Dutch Inbound Agent

Are you a skilled communicator with fluent Dutch and a passion for working in a dynamic, international environment? Do you have a knack for delivering exceptional customer service and building strong relationships? If so, this is the perfect opportunity for you!

We are looking for motivated and customer-oriented individuals to join our expanding team in Tangier, Morocco!

Key Responsibilities:

  • Deliver outstanding customer service: Handle inbound calls and emails from Dutch-speaking customers.
  • Address inquiries and requests effectively: Listen attentively to customer concerns, understand their needs, and provide solutions in a friendly and efficient manner.
  • Resolve issues and complaints: Collaborate with customers to find solutions and ensure their satisfaction.
  • Provide clear and accurate information: Respond to customer questions regarding products or services with clarity and precision.
  • Maintain data accuracy: Use CRM systems to log customer interactions and update relevant data.
  • Support administrative tasks: Assist with various administrative duties as required.

What we’re looking for:

  • 1 to 2 years of experience in inbound customer service or a similar role.
  • Fluency in Dutch is required.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office and basic computer skills.
  • Customer-focused and service-driven mindset.
  • Ability to work under pressure, manage multiple tasks, and prioritize effectively.
  • Proactive with a strong desire to learn.

Job Category: Business Support
Contract Type: Permanent
Location: Tangier Morocco
Language: Dutch
Organization: Eastvantage
Assigned Recruiter: Nada ARROUDI

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