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Job Summary
Responsible for configuring and maintaining the XM Discover product from Qualtrics by building models, tuning sentiment, and analyzing data to provide insights based on business questions.
Ideal qualifications: Certified in Discover and/or 3+ years of experience in working with this or a similar tool.
Must-have:
- Background/experience/understanding of NLP modeling for text classification and sentiment tuning.
- Program the Discover feature and setup workflow in Qualtrics.
- Configuring the Discover function for call center audio and speech model setups.
- Analyzing received audio surveys and prepare dashboard.
Responsibilities:
Working cross-functionally with business stakeholders
· Intake business use cases from various areas of the company
· Translate business problem into requirements and build models/dashboards that solve one-off as well as ongoing business problems
Modeling
· Design, implement, and fine-tune NLP models in Discover
· Review models with stakeholders, collect feedback and improve models based on business needs
· Review and fine-tune models on an ongoing basis to ensure currency and recency of insights
· Identify new topics on an ongoing basis
Dashboarding
· Collect requirements for dashboards
· Build dashboards
Enablement
· Develop video, ppt and pdf training materials for the various roles within discover (executive, frontline-management, frontline)
· Lead training sessions to ensure tool adoption
Access management
· Manage access to the platform in partnership with Data and Analytics
Non-technical requirements:
You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
You have strong communication skills.
