Expired on: Oct 10, 2024
What you will be responsible for:
- Defining, communicating and solving issues by liaising with, and acting as the intermediary between the customer and their support teams, developers and consultants.
- Investigating customer issues with a large focus on replicating issues internally and troubleshooting with the technical teams.
- Verifying and proposing workarounds for customers while their issue is being resolved.
- Documenting solutions to recurring issues in the internal knowledge base.
- You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division.
- You will be trained and mentored to become an expert in your field.
What We Value
- A degree in finance/economics/mathematics/computer science.
- Experience in troubleshooting complex IT applications (ideally in the financial industry) which could comprise troubleshooting on the database, on OS level (Windows), network or other involved components.
- Ideally, you have experience in in at least one area of the investment management industry area like Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.
- Good communication & organization skills.
- You have excellent analytical skills and are used to working in a structured way.
- You are good at working on & prioritizing multiple tasks at the same time.
- Knowledge or high interest in financial issues – theoretical as well as practical.
- You are service-minded and have the ability to thrive in a time-sensitive setting.
- You enjoy working in a team.
Other Requirements
- APAC/EMEA shift hours (May change depending on business needs)
- Hybrid working arrangement (2x a week in office)
Sorry! This job has expired.