Customer Support Technical Consultant

Expired on: Oct 10, 2024

What you will be responsible for:

  • Defining, communicating and solving issues by liaising with, and acting as the intermediary between the customer and their support teams, developers and consultants.
  • Investigating customer issues with a large focus on replicating issues internally and troubleshooting with the technical teams.
  • Verifying and proposing workarounds for customers while their issue is being resolved.
  • Documenting solutions to recurring issues in the internal knowledge base.
  • You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our central Development Division.
  • You will be trained and mentored to become an expert in your field.

What We Value

  • A degree in finance/economics/mathematics/computer science.
  • Experience in troubleshooting complex IT applications (ideally in the financial industry) which could comprise troubleshooting on the database, on OS level (Windows), network or other involved components.
  • Ideally, you have experience in in at least one area of the investment management industry area like Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.
  • Good communication & organization skills.
  • You have excellent analytical skills and are used to working in a structured way.
  • You are good at working on & prioritizing multiple tasks at the same time.
  • Knowledge or high interest in financial issues – theoretical as well as practical.
  • You are service-minded and have the ability to thrive in a time-sensitive setting.
  • You enjoy working in a team.

Other Requirements

  • APAC/EMEA shift hours (May change depending on business needs)
  • Hybrid working arrangement (2x a week in office)
Sorry! This job has expired.