Customer Success Associate

We are seeking a dedicated and proactive Customer Success Associate to join our dynamic Customer Success Team. In this role, you will be instrumental in ensuring exceptional customer experience and efficient processes. Your attention to detail, ability to collaborate, and proactive approach will contribute to the overall success of our team and our clients.

Responsibilities:

• Collaborate closely with Customer Success Managers to support and nurture customer relationships. 
• Manage a variety of administrative tasks, including the preparation of documents such as job requests, quotations, and other necessary materials. 
• Communicate and work with internal stakeholders, including the profiling team and support teams across Europe, to maintain efficient workflows. 
• Handle customer support requests by gathering information and accurately inputting data into SmartHub using standardized processes. 
• Process customer website update requests and input them accurately into the system. 
• Prepare renewals of quotations based on previous agreements using HubSpot, ensuring clarity and accuracy in client interactions. 
• Schedule and coordinate meetings between Customer Success Managers and customers, including sending reminders and follow-up communications. 
• Oversee the management of an inbox for test lead responses from university clients to student inquiries, ensuring timely and appropriate responses. 

Skills and Qualifications: 

• At least 1-2 years of relevant experience, preferably in administrative roles or customer support.
• Tech savvy with proficiency in Microsoft Excel and familiarity with tools like SmartHub, Outlook, and other education management systems. 
• A background in higher education is preferred but not required. 
• Strong organizational and multitasking skills, with the ability to manage multiple priorities effectively. 
• Detail-oriented, with the ability to work independently and with minimal supervision. 
• Comfortable with repetitive tasks while maintaining a high level of accuracy. 
• Excellent written and verbal communication skills in English, with a friendly and professional approach when interacting with customers. 
• A proactive, disciplined, and adaptable attitude with a positive mindset and a service-oriented, problem-solving approach. 
• Amenable to work-onsite for the first 3 months and will transition afterwards to a work-from-home setup and mid-shift schedule. 

Expectations:

• Comprehensive training will be provided. 
• Expected to deliver high-quality results with minimal errors. 
• Must demonstrate the ability to adapt to new guidelines and standards as they evolve.

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