About The Role
Key Responsibilities:
Handle incoming phone calls using WhatsApp, assisting users with inquiries, concerns, and support needs.
Utilize our in-house ticketing system to log and track user issues, ensuring efficient problem resolution.
Demonstrate a deep understanding of our services and offerings to provide accurate and helpful assistance.
Empathetically interact with users, identifying their emotions and concerns, and responding in a caring and compassionate manner.
Collaborate with the team to resolve complex user issues or escalate them as needed.
Maintain accurate and detailed records of customer interactions and support requests
Position Requirements
Qualifications:
1-3 years of prior customer support experience, with a demonstrated ability to handle a variety of customer inquiries.
Exceptional command of the English language, both written and spoken.
Strong empathy and interpersonal skills, with the ability to identify and address user emotions effectively.
Proficiency in using WhatsApp for business communication.
Excellent problem-solving skills and a proactive approach to customer support.
Familiarity with ticketing systems or customer service software is a plus.
A genuine passion for helping and supporting customers
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
