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At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
As a Customer Service Representative, you will have the opportunity to contribute to our mission of creating a brighter, more sustainable tomorrow. We provide the tools, resources, and support you need to build a successful career with us.
Responsibilities:
· Handle inbound calls from current customers, addressing their inquiries and providing assistance in a professional and courteous manner.
· Demonstrate strong problem-solving skills to resolve customer-related issues effectively and efficiently.
· Utilize CRM platform to navigate customer accounts, retrieve relevant information, and update customer records accurately.
· Schedule and coordinate meetings for our field team, ensuring efficient communication and timely arrangements.
· Perform detailed data entry tasks with a high level of accuracy and attention to detail.
· Maintain a positive and supportive work environment, collaborating with colleagues and contributing to a cohesive team dynamic.
· Ensure customer satisfaction by delivering exceptional service on every call and going the extra mile to meet customer needs.
· Participate in ongoing training programs to enhance knowledge and skills, staying up to date with industry trends and best practices.
· Demonstrate strong phone skills, including active listening, effective communication, and the ability to build rapport with customers.
Requirements:
· At least High school diploma or equivalent; further education or relevant certifications are a plus.
· Experience in BPO (Mortgage and Finance accounts) is a plus
· Excellent verbal and written communication skills
· Excellent problem-solving skills and the ability to think critically in high-pressure situations.
· Strong ethical character and professionalism in handling customer interactions.
· Proficiency in using computer systems and navigating various software applications.
· Detail-oriented with accurate data entry skills.
· Effective time management and organizational skills.
· Willingness to learn and adapt to changing processes and technologies.
· Demonstrated commitment to providing exceptional customer service.
· Amenable to work on a night shift
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