Customer Service Representative (US Account)

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

As a Customer Service Representative, you will have the opportunity to contribute to our mission of creating a brighter, more sustainable tomorrow. We provide the tools, resources, and support you need to build a successful career with us.


· Handle inbound calls from current customers, addressing their inquiries and providing assistance in a professional and courteous manner.

· Demonstrate strong problem-solving skills to resolve customer-related issues effectively and efficiently.

· Utilize CRM platform to navigate customer accounts, retrieve relevant information, and update customer records accurately.

· Schedule and coordinate meetings for our field team, ensuring efficient communication and timely arrangements.

· Perform detailed data entry tasks with a high level of accuracy and attention to detail.

· Maintain a positive and supportive work environment, collaborating with colleagues and contributing to a cohesive team dynamic.

· Ensure customer satisfaction by delivering exceptional service on every call and going the extra mile to meet customer needs.

· Participate in ongoing training programs to enhance knowledge and skills, staying up to date with industry trends and best practices.

· Demonstrate strong phone skills, including active listening, effective communication, and the ability to build rapport with customers.


· At least High school diploma or equivalent; further education or relevant certifications are a plus.

· Experience in BPO (Mortgage and Finance accounts) is a plus

· Excellent verbal and written communication skills

· Excellent problem-solving skills and the ability to think critically in high-pressure situations.

· Strong ethical character and professionalism in handling customer interactions.

· Proficiency in using computer systems and navigating various software applications.

· Detail-oriented with accurate data entry skills.

· Effective time management and organizational skills.

· Willingness to learn and adapt to changing processes and technologies.

· Demonstrated commitment to providing exceptional customer service.

· Amenable to work on a night shift

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Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City
Division: Customer Care

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