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Customer Service Representative | Onsite | Ortigas, Pasig | E-commerce Account

About The Role

Learn and demonstrate a comprehensive understanding of the company’s products, policies, and procedures
Master the policies and operations of multiple e-commerce platforms such as Amazon, eBay, Wayfair, Walmart

Listen closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, and concerns of customers

Handle returns, exchanges, and refunds in a manner that satisfies all stakeholders

Escalated issues according to the SOP and manage the complaints

Data entry / Record details of customer contacts and actions taken

Analyze and sort out the feedback from customers to optimize our services and products

 

Position Requirements

Must be fluent in oral English (American accent is required)
Experienced in handling E-commerce Accounts
Excellent written and verbal communication skills
Passion and patience in helping customers with their difficulties
Independent, detail-minded, well-organized, multitasking
Proficient with the use of computer and software applications
1+ year of customer service experience is a plus

 

About Eastvantage

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City
Division: Customer Care

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