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Customer Service Representative (Financial/Fraud Account)

About the Company:  

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

About the Role: 

  • Learn and demonstrate a comprehensive understanding of the company’s products, policies, and procedures
  • Master the policies and operations of multiple e-commerce platforms such as Amazon, eBay, Wayfair, Walmart
  • Listen closely to customers’ questions and concerns, and respond professionally and timely to inquiries, issues, and concerns of customers
  • Handle returns, exchanges, and refunds in a manner that satisfies all stakeholders
  • Escalated issues according to the SOP and manage the complaints
  • Data entry / Record details of customer contacts and actions taken
  • Analyze and sort out the feedback from customers to optimize our services and products

Requirements:

  • Must be fluent in oral English
  • College diploma or equivalent required
  • Excellent written and verbal communication skills
  • Passion and patience in helping customers with their difficulties
  • Independent, detail-minded, well-organized, multitasking
  • Proficient with the use of computer and software applications
  • 1+ year of customer service experience is a plus
Job Category: CRM
Contract Type: Permanent
Location: Ortigas, Pasig City

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