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About The Role
Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their inquiry
Resolve customer inquiries via email or chat within the agreed SLA.
Providing exceptional customer service to our large base of customer
Ensuring that all interactions and relevant information is captured in the ticket logging process
Taking ownership & accountability of the resolution process for CS related concerns
Ensuring that all processes are performed as per the documented procedure
Being able to assist other teams within our group should there be a need for additional support
Blended Account
Position Requirements
At least 6 months- 3yrs experience in customer service (preferably e-commerce experience)
Excellent written and verbal communication skills
Passion and patience in helping customers with their concerns
Independent, detail-oriented, organized, able to perform multitasking
Proficient with the use of computer and software applications
No issues reporting onsite
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About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
