Customer Service Representative – Dayshift

About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Job Summary:

We are seeking passionate and empathetic Customer Service Representatives (CSRs) to join our team, a groundbreaking job portal platform that directly connects jobseekers to hirers in the part-time and full-time job market. As a CSR, you will play a pivotal role in delivering top-notch support to our users. You will answer phone calls using WhatsApp, addressing a range of inquiries while utilizing our in-house ticketing system. If you are a compassionate, English-proficient individual with 1-3 years of customer support experience, we encourage you to apply for this role.

Key Responsibilities:

• Handle incoming phone calls using WhatsApp, assisting users with inquiries, concerns, and support needs.

• Utilize our in-house ticketing system to log and track user issues, ensuring efficient problem resolution.

• Demonstrate a deep understanding of our services and offerings to provide accurate and helpful assistance.

• Empathetically interact with users, identifying their emotions and concerns, and responding in a caring and compassionate manner.

• Collaborate with the team to resolve complex user issues or escalate them as needed.

• Maintain accurate and detailed records of customer interactions and support requests.

Qualifications:

• 1-3 years of prior customer support experience, with a demonstrated ability to handle a variety of customer inquiries.

• Exceptional command of the English language, both written and spoken.

• Strong empathy and interpersonal skills, with the ability to identify and address user emotions effectively.

• Proficiency in using WhatsApp for business communication.

• Excellent problem-solving skills and a proactive approach to customer support.

• Familiarity with ticketing systems or customer service software is a plus.

• A genuine passion for helping and supporting customers

WHAT WE OFFER:

• DayShift
• HMO DAY 1
• 22 PTO (Upon regularization)
• Government-mandatory benefits + Pro-rated 13th month pay, Holiday Premium pay
• Tools & Equipment Provided
• START ASAP 

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