Customer Service Representative (Cosmetic Campaign)

The role is ideal for those with a passion for assisting clients with their purchasing orders while building relationships and helping to identify their needs. Has a passion for delivering a personalized and caring experience, anticipates and resolves client concerns with the goal of exceeding expectations, no matter how large or small the request.

DUTIES AND RESPONSIBILITIES

•  A genuine passion for delivering outstanding customer service with empathy and professionalism.
• Proficiency with customer support platforms (e.g., Zendesk, Gorgias, or similar) and Microsoft Office/Google Suite.
• Operate in a professional, fast-paced environment that demands accuracy, multitasking, and effective communication to resolve issues efficiently.
• Engage with customers and thoroughly understand their needs and provide comprehensive solutions on the first interaction.
• Actively listen to, assess, and address customers’ concerns by offering tailored solutions through calls, email, chat and sms.
• Learn and adapt to new information and technology platforms.
• Engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Collaborative and proactive attitude with a willingness to learn.
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients’ purchase experiences.
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
• Has a dependable team-player attitude with an understanding that calls must be handled immediately.
• Has the ability to engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.
• Is comfortable receiving ongoing performance feedback and coaching.

EDUCATION AND/OR EXPERIENCE

• At least 2 years in college or equivalent
• At least 2 years experience in a  Customer Service role
• Cosmetic/Skin Care background is preferred