Customer Service Representative | Blended | Local Insurance – BGC, Taguig

About The Role

Interact with customers and immediately get the context of the concern and/or request
Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing,
and social media) and be the single point of contact for all inquiries
Research all the possible ways to provide solutions and quickly come up with a solution
Cases that are highly technical or requires decision-making, the representative should be able to
escalate to the appropriate teams and ensure the resolution of the case
Performed administrative tasks, such as maintaining records and handling any changes in the policy
Ensures all compliance requirements are satisfied
Meet and maintain daily and monthly service level standards


Position Requirements

Skills Required

Effective communication skills that create an emotional connection with the customer
Strong customer service abilities
Ability to provide a proactive support
High analytical skills
High attention to detail
Ability to multi-task, prioritize, and manage time effectively

Bachelor’s degree
2+ years experience in the Insurance/ Financial/ Fintech industry and customer support experience
Familiar with Omnichannel CRM systems and practices
Knowledge of the insurance investment business as an asset
Proficient in MS Office Applications (Word, PowerPoint, and Excel)


About Eastvantage

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

Job Category: CRM
Contract Type: Full-Time
Location: BGC Taguig
Division: Customer Care
Assigned Recruiter: MaryAnne.Tablate

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