Customer Service Enrollment Advisor (WFH)

About the role: 

  • Make targeted outbound calls to student applicants to maximize student confirmations and
  • Providing excellent customer service though the different communication platforms.
  • To maintain and provide information on all aspects of the application and enrolment process to
    student applicants.
  • Responding to enquiries and assist students primarily via telephone, email, and chat.
  • Adhere to pre-agreed service level commitments.
  • Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
  • Undertake such other duties as may from time to time be required, as commensurate with the role
    and the needs of the business.

Position requirements:  

  • With at least 2 years of experience in the BPO Industry
  • Knowledge on data privacy and GDPR is a plus but not a requirement.
  • Customer service oriented
  • Strong organizational ability in a fast-paced environment
  • Strong interpersonal and communication skills, including excellent written and verbal.
  • Ability to multitask, prioritize, and remain calm under pressure.
  • Reliable, self-motivated, flexible.
  • Strong attention to details.
  • Proficient in working with MS word, Excel, and Power point

About Eastvantage 

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. 

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years. 

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story. 

Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City
Division: Customer Care
Organization: Uniquest
Assigned Recruiter: randell.vinuya@eastvantage.com

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