About the Company: At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.
As a Customer Care Representative, you will work closely with our amazing Customer Care Team to create raving customers. We’re looking for a smart, well-organized, empathetic, conscientious person who thrives on making moms’ days, exuding kindness towards our customers, and solving puzzles. You will be in close contact with our customers all over the world, so strong communication skills are essential in this role. Our ideal candidate has a passion for helping others, is an extremely flexible puzzle solver, and is able to work independently while being a cooperative team member.
Responsibilities Include (But are not limited to):
- Deliver exceptional customer service to existing and new customers across all channels: email, live chat, phone, and social media
- Learn to navigate multiple internal software systems
- Develop familiarity with company fit and sizing to assist customers in finding the perfect fit
- Learn product front to back to efficiently help customers
- Maintain a positive attitude throughout all customer and team interactions
Qualifications
- At least one year of experience in a customer care, preferably in an eCommerce environment
- Is exceptional at whatever he or she does and proactively seeks to solve puzzles and find solutions. This is the most important factor in your success. You must be a self-starter who always seeking to improve
- Is intellectually curious, loves to learn and grow both personally and professionally
- Is a finisher. You must love the details of your work, and work dutifully to ensure tasks are complete and accurate
- Resonates with our company values of being grateful, generous, brave, and encouraging, at work and in life
- Is a quick learner, a team player, and can work independently
- Communicates effectively verbally and in writing, with little to no grammatical errors
- Is flexible and adaptive to rapidly-changing issues
- Will ask questions, and take and provide feedback
- Is detail oriented and thorough
- Is incredibly tech-savvy and can quickly learn new systems
Bonus Skills:
- Experience using tools like Gorgias, Loop, Narvar
- Experience working in an eCommerce environment
- Proficient in Google Docs / Sheets / Forms / Calendar / Hangouts
- Familiarity with pregnant, nursing, and postpartum moms and the challenges they face
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