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Customer Care Representative | Local Life Insurance (Non-Voice Account)

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

We are seeking a skilled and experienced Customer Care Representative to join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions. This role involves being the single point of contact for all inquiries and working with customers across multiple channels such as phone, email, live chat, co-browsing, and social media.

Responsibilities:

  • Interact with customers and immediately understand the context of their concerns and/or requests.
  • Ability to switch effortlessly between channels and be the single point of contact for all inquiries.
  • Research and provide solutions to customer inquiries quickly.
  • In cases that are highly technical or require decision-making, escalate to the appropriate teams and ensure the resolution of the case.
  • Perform administrative tasks, such as maintaining records and handling any changes in the policy.
  • Ensure all compliance requirements are satisfied.
  • Meet and maintain daily and monthly service level standards.

Skills Requirements:

  • Effective communication skills that create an emotional connection with the customer.
  • Strong customer service abilities.
  • Ability to provide proactive support.
  • High analytical skills and attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.

Qualifications:

  • Bachelor’s degree or College undergraduate of any field.
  • At least 1 year of experience in insurance, financial, and healthcare industry.
  • Familiar with Omnichannel CRM systems and practices.
  • Knowledge of insurance investment business as an asset.
  • Proficient in MS Office Applications (Word, PowerPoint, and Excel).
  • Excellent English communication skills, both verbal and written.
  • Spontaneous or able to express thought freely.
  • No issues reporting onsite.

If you are a customer service-oriented individual with the skills and qualifications mentioned above, we encourage you to apply for this role. We offer a competitive salary and benefits package and a supportive working environment that values diversity and inclusivity.

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Job Category: CRM
Contract Type: Full-Time
Location: BGC Taguig
Division: Customer Care

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