About The Role
Salary range: 20K – 25K
Work Set up: On site
Location: Ortigas, Pasig City
Schedule: Night shift
Benefits: HMO on Day 1, NSD, PTO credit and PH Holidays, 13 month pay
About the role:
Learn and demonstrate a comprehensive understanding of the companys products, policies and procedures
Master the policies and operations of multiple e-commerce platforms such as like Amazon, eBay, Wayfair, Walmart
Listen closely to customers questions and concerns, and respond professionally and timely to inquiries, issues, and concerns of customers
Handle returns, exchanges, and refunds in a manner that satisfies all stakeholders
Escalated issues according to the SOP and manage the complaints
Data entry / Record details of customer contacts and actions taken
Analyze and sort out the feedback from customers to optimize our services and products
Excellent written and verbal communication skills
Passion and patience in helping customers with their concerns Independent, detail-oriented, organized, able to perform multitasking
Proficient with the use of computer and software applications
At least 1 yr experience in customer service (telco, healthcare, ecommerce, billing)
Experience in delivering the following KPIs – QA, CSAT, AHT
No issues reporting onsite
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.