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CSR Admin Assistant

Job Responsibilities:

  • Handle incoming phone calls using WhatsApp, assisting users with inquiries, concerns, and support needs.
  • Utilize our in-house ticketing system to log and track user issues, ensuring efficient problem resolution.
  • Demonstrate a deep understanding of our services and offerings to provide accurate and helpful assistance.
  • Empathetically interact with users, identifying their emotions and concerns, and responding in a caring and compassionate manner.
  • Collaborate with the team to resolve complex user issues or escalate them as needed.
  • Maintain accurate and detailed records of customer interactions and support requests
  • Provide administrative support to the COO, especially in handling or coordinating with freelancers.

Qualifications:

  • 1-3 years of prior customer support experience, with a demonstrated ability to handle a variety of customer inquiries.
  • Flexibility in changing schedules, especially rest days.
  • Three or more years of extensive experience in administrative support.
  • Exceptional command of the English language, both written and spoken.
  • Strong empathy and interpersonal skills, with the ability to identify and address user emotions effectively.
  • Proficiency in using WhatsApp for business communication.
  • Excellent problem-solving skills and a proactive approach to customer support.
  • Familiarity with ticketing systems or customer service software is a plus.
  • A genuine passion for helping and supporting customers

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Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City
Division: Customer Care
Organization: None

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