Client Services Coordinator

We are seeking a Client Services Coordinator to join our growing team. The ideal Client Services Coordinator will work closely with our existing team members to support our customers on a daily basis.

Responsibilities

• Manage and address incoming emails and phone calls in coordination with other customer service and tech support staff
• Manage and complete a variety of product related projects and tasks
• Support process improvement initiatives by participating in testing before updates and new feature releases are launched
• Reporting issues
• Support business development ideas and activities
• Be a utility player and assist with whatever tasks are required

Minimum Qualifications

• Experience with websites / web applications and be computer savvy
• Ability to work in Microsoft Office, use of technology and internet, experience with Google Suite applications a plus
• Ability to quickly learn new software and processes
• Excellent interpersonal skills, strong oral and written communication skills- including the confidence to speak up and ask questions
• Excellent organizational skills with the ability to prioritize and handle multiple tasks in a demanding work environment
• Strong critical thinking and problem-solving skills
• Strong mathematical skills
• Ability to work independently, while contributing as a team player
• Accountable-strong work ethic
• High energy and optimistic personality
• Committed to continuous improvement- you have a growth mindset and desire to learn within an ever- evolving role

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