About The Role
As a Billing Analyst, you will play a crucial role in processing billing data for our professional and managed services, ensuring the accurate and timely generation of invoices. This position involves resolving billing queries, preparing data for billing runs, analysing billing data for discrepancies, and generating quality assurance reports. Your responsibilities will extend to managing Billing Operations cases, addressing customer billing queries and complaints, and maintaining data quality for monthly invoicing.
Manage assigned Billing Operations cases for the activation, modification, or termination of customer services
Manage and respond to customer billing queries and complaints
Process and quality check data to ensure monthly invoices are generated on time
Prepare billing data and reports for quality checking
Review and check third party vendor and carrier data for correctness prior to invoice generation
Liaise with third party vendors and carriers to terminate services.
Calculate and apply service rebates, credits, or back charges.
Review and check consumption data from different systems and confirm accuracy with business and service delivery management leads
Review third party costs and reconcile to customer or internal services.
Candidate must have a degree in accounting, finance background or equivalent experience
At least 2 years of experience in Billing operations and invoice processing, preferably with an Australian managed service or telecommunications provider background.
Proficiency in Telco billing software, systems, and tools. Knowledgeable in using the Selcomm Application and Microsoft Dynamic is ideal.
Ability to prioritize and able to meet tight deadlines
Capacity to adapt to changes and readiness to be trained.
Great problem-solving abilities and an attention to details.
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At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.