About the Role
We are seeking a dedicated and technically skilled Backend Engineer. In this role, you will focus on monitoring, troubleshooting, and resolving backend-related issues, including PRTG, backup solutions, and security incidents. Experience with Managed Service Providers (MSPs) is a plus, though not strictly required. We are looking for candidates who are eager to learn and willing to be trained on the job, making this an excellent opportunity for individuals looking to grow in their IT careers.
- Location: BGC Taguig, Philippines
- Shift: 6:00 AM – 3:00 PM
- Work Set-up: On-site
Roles and Responsibilities
PRTG Monitoring:
- Identify and resolve backend issues that impact the performance or functionality of PRTG.
- Collaborate with other team members to troubleshoot backend-related problems.
- Manage and address incidents related to backend performance, generating reports on performance and resolutions.
Backup Check (Veeam, Altaro, O365):
- Troubleshoot and resolve backup failures and performance issues across various platforms (Veeam, Altaro, O365).
- Provide regular reports on backup performance, job statuses, and recovery tests.
- Work with technical teams to ensure backup solutions are fully integrated and functional.
Worktop Backup Reports:
- Collect and analyze logs from backup systems to detail the status of each backup job, including completions and failures.
- Collaborate with teams to ensure seamless operations of backup solutions.
Microsoft Lighthouse – Risky User Monitoring:
- Monitor and investigate users flagged for risky behavior or security incidents.
- Generate detailed reports summarizing the nature of risky behavior and actions taken to mitigate risks.
CMDB (Configuration Management Database) Maintenance:
- Ensure Configuration Items (CIs) in the CMDB are up to date with accurate state, attributes, and relationships within the IT environment.
- Update key attributes such as status, location, owner, and support group to reflect any changes.
Phishing & Email Threat Analysis:
- Investigate phishing emails and reported incidents, reviewing email headers and other indicators of phishing attempts.
- Provide detailed analysis and reporting to relevant stakeholders with recommended actions.
Qualifications (Required Skills and Experience):
- Proven experience working as a Backend Engineer or in a similar role.
- Familiarity with backup solutions (Veeam, Altaro, O365), PRTG monitoring, and security incident handling.
- Understanding of Configuration Management Databases (CMDB) and best practices for maintaining accurate records.
- Ability to analyze and respond to phishing incidents, identifying potential threats within email communications.
- Strong report generation and communication skills, providing clear technical insights to both technical and non-technical stakeholders.
Desirable Skills:
- Experience working within a Managed Service Provider (MSP) environment is a plus.
- Familiarity with Microsoft Lighthouse and security monitoring is an advantage.
- ITIL knowledge is a bonus, though not mandatory.
- Excellent communication skills, both written and verbal, to convey technical issues clearly and efficiently.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
