Application Support

Duties and Responsibilities:

• Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
• Assist in assuming initial ownership for the coordination, investigation
• Ensure proper documentation for all problems, incidents, and requests
• Assist in interpreting problems or errors at a basic level and help in the assessment of
  risks of events and escalating appropriately to protect client services
• Demonstrate a good understanding of the customer’s business needs and apply them to
  the management of system events & incidents
• Maintain a high degree of customer service for all support queries and adhere to all
  service management principles
• Work with other teams to ensure the coordinated management of incidents
• Meet and maintain daily and monthly service level standards
• Perform health checks on supported systems from time to time
• Perform initial assessment of the reported issues to check if it is valid and if all the
  needed information are provided
• Monitor the resolution of the incidents and requests, follow-up with the assigned
  resolvers, and provide updates to business, when necessary

Position requirements:

• Candidates must have a Bachelor’s degree preferably in Information Technology or
  Computer Science.
• Minimum of 2 years of relevant experience in Service desk and infrastructure
  management.
• Excellent verbal and written communication skills.
• Willingness to learn new technologies.
• Willingness to work on a shifting schedule

Work Set-up: Hybrid

Schedule: Monday to Friday / 1:00 PM to 10:00 PM