Application Support

Duties and Responsibilities:
  • Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
  • Assist in assuming initial ownership for the coordination, investigation
  • Ensure proper documentation for all problems, incidents, and requests
  • Assist in interpreting problems or errors at a basic level and help in the assessment of
    risks of events and escalating appropriately to protect client services
  • Demonstrate a good understanding of the customer’s business needs and apply them to
    the management of system events & incidents
  • Maintain a high degree of customer service for all support queries and adhere to all
    service management principles
  • Work with other teams to ensure the coordinated management of incidents
  • Meet and maintain daily and monthly service level standards
  • Perform health checks on supported systems from time to time
  • Perform initial assessment of the reported issues to check if it is valid and if all the
    needed information are provided
  • Monitor the resolution of the incidents and requests, follow-up with the assigned
    resolvers, and provide updates to business, when necessary


Position requirements:
  • Candidates must have a Bachelor’s degree preferably in Information Technology or
    Computer Science.
  • Minimum of 2 years of relevant experience in Service desk and infrastructure
    management.
  • Excellent verbal and written communication skills.
  • Willingness to learn new technologies.
  • Willingness to work on a shifting schedule

Work Set-up: Hybrid

Schedule: Monday to Friday / 1:00 PM to 10:00 PM

Job Category: Technology
Contract Type: Permanent
Location: BGC Taguig
Language: English
Division: Technology
Organization: Solutions 30 (S30)
Assigned Recruiter: MaryAnne.Tablate

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