Duties and Responsibilities:
- Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge
- Assist in assuming initial ownership for the coordination, investigation
- Ensure proper documentation for all problems, incidents, and requests
- Assist in interpreting problems or errors at a basic level and help in the assessment of
risks of events and escalating appropriately to protect client services - Demonstrate a good understanding of the customer’s business needs and apply them to
the management of system events & incidents - Maintain a high degree of customer service for all support queries and adhere to all
service management principles - Work with other teams to ensure the coordinated management of incidents
- Meet and maintain daily and monthly service level standards
- Perform health checks on supported systems from time to time
- Perform initial assessment of the reported issues to check if it is valid and if all the
needed information are provided - Monitor the resolution of the incidents and requests, follow-up with the assigned
resolvers, and provide updates to business, when necessary
Position requirements:
- Candidates must have a Bachelor’s degree preferably in Information Technology or
Computer Science. - Minimum of 2 years of relevant experience in Service desk and infrastructure
management. - Excellent verbal and written communication skills.
- Willingness to learn new technologies.
- Willingness to work on a shifting schedule
Work Set-up: Hybrid
Schedule: Monday to Friday / 1:00 PM to 10:00 PM
Job Category: Technology
Contract Type: Permanent
Location: BGC Taguig
Language: English
Division: Technology
Organization: Solutions 30 (S30)
Assigned Recruiter: MaryAnne.Tablate