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Administrative Coordinator

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

Job Responsibilities:

· Handle incoming phone calls using WhatsApp, assisting users with inquiries, concerns, and support needs.

· Utilize our in-house ticketing system to log and track user issues, ensuring efficient problem resolution.

· Demonstrate a deep understanding of our services and offerings to provide accurate and helpful assistance.

· Empathetically interact with users, identifying their emotions and concerns, and responding in a caring and

· compassionate manner.

· Collaborate with the team to resolve complex user issues or escalate them as needed.

· Maintain accurate and detailed records of customer interactions and support requests

· Provide administrative support to the COO, especially in handling or coordinating with freelancers.

Qualifications:

· 1-3 years of prior customer support experience, with a demonstrated ability to handle a variety of customer inquiries.

· Flexibility in changing schedules, especially rest days.

· Three or more years of extensive experience in administrative support.

· Exceptional command of the English language, both written and spoken.

· Strong empathy and interpersonal skills, with the ability to identify and address user emotions effectively.

· Proficiency in using WhatsApp for business communication.

· Excellent problem-solving skills and a proactive approach to customer support.

· Familiarity with ticketing systems or customer service software is a plus.

· A genuine passion for helping and supporting customers

· Must be amenable to report onsite in Pasig City & Flexible working in a Mid-shift schedule

#phhiring #hiring #customerservice #bpo #midshift #easyaccount

Job Category: CRM
Contract Type: Full-Time
Location: Ortigas, Pasig City
Division: Customer Care

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