As the world becomes increasingly digital, businesses need to find cost-effective solutions to their IT support requirements to gain a competitive edge. Traditionally, organizations have relied on hiring local IT talent to manage their technology infrastructure. While this may seem like a straightforward solution, a more cost-effective alternative has gained prominence – outsourcing IT support.
Hiring local IT talent gives the perception of greater control and immediate access. However, local IT staff often demand competitive salaries, benefits, training expenses, and office infrastructure costs. The costs can quickly add up, leaving companies with a hefty bill. On the flip side, outsourcing IT support has proven to reduce expenses without compromising quality. By partnering with an outsourcing provider, businesses can access a global talent pool at a fraction of the cost. This translates to a wealth of expertise, available at a lower price point, which makes it an attractive proposition.
The savings begin to stack up as soon as a company embraces IT support outsourcing. Outsourced IT teams come equipped with the skills and experience required to handle your technology needs, minus the overhead costs. This includes recruiting, training, and office space, among others. It’s a streamlined solution that keeps finances in check.
As reported by Research and Markets, the global technical support outsourcing market is forecasted to grow by USD 14.19 bn during 2022-2027, driven by the increasing need for cost-effective solutions to improve efficiency. This is evidence that companies who aim to remain relevant in the digital business environment will continue to outsource IT support instead of hiring locally.
Eastvantage offers cost efficient IT support managed services. Check out our success stories to see how we’ve helped our clients reduce costs.