Problem / Challenge The client is a San Francisco-based start-up offering on-demand 24/7 personal and business concierge services globally. In about a year after it was established, they experienced a surge in business volume and found themselves in need of help to...
Areas of Expertise
CRM Outsourcing to the Philippines
You work hard to bring customers on-board, we’ll match your dedication. Eastvantage’s Customer Relationship Management outsourcing services are designed to foster life-long loyalty and to create a strengthened brand. It is one of our areas of expertise. We deliver this through our multi-channel engagement that works to create a meaningful customer experience. If you’re looking into outsourcing to the Philippines, then Eastvantage can help.
More than a Decade of Quality Support
Our more than a decade of customer support outsourcing experience blended with training, quality, and technology supports your customer’s journey every step of the way. We’ll make you a tailor-made solution based on our flexible delivery models to make sure you get the best support based on your needs. We provide clear, customized interactions that provide value in the areas of:
- Customer Service
- Technical Support
- Lead Generation Services
- Data Entry & Processing
- Concierge Services
We’ll Make CRM Outsourcing Work for You
In-house contact centers can be labor-intensive to set up, challenging to design, and cumbersome to implement. Customer service outsourcing is steadily on the rise for global companies as a turnkey solution addressing cost savings, talent demands, and operations support that allows scaling up possible.
The Requirement / The Challenge This client needed customer service agents who have a keen understanding of how ecommerce sites work. More importantly though, these customer service agents also need to exude a specific type of persona that shows through their...
The Requirement / The Challenge Fast ramp-up, onboarding, training, and startup for a large number of customer service agents in 3 weeks, with the foresight to grow exponentially over the next quarters. The Solution Set up a dedicated 24/7/365 team Assigned a full...
The Requirement / The Challenge The client is looking for support in ensuring the new features are working fine and the products continue to be sold. The Solution The client has a customer support team in Eastvantage that responds to both the artists, who upload...
The Requirement / The Challenge The client has an innovative product, and they are ready to share it with the world. However, they have no experience in handling customer service so they went to the Philippines, known as the experts for providing customer support, to...
The Requirement / The Challenge • To create traffic management plans for various areas in Victoria, Australia based on client’s specifications • To design traffic plans remotely from the Philippines relying on road maps and software technology The Solution • Enlisting...
The Requirement / The Challenge HobbyKing.com is the world's largest online hobby retailer, and is a client that has grown vertically with Eastvantage. We provide HobbyKing.com with end-to-end customer support, handling email enquiries related to product support,...
The Requirement / The Challenge Today, the company has been rising as the fastest growing white goods brand in Europe with 25,000 employees. They also have 14 global production sites, and products sold in more than 130 countries. They have recently seen growth in the...