High Touch Customer Service Team Supports Growth of Australia’s Leading Curated Marketplace

case study customer service

Problem / Challenge The Australian client maintains an ecommerce site that offers unique gift items expertly sourced from a global community of cottage industries, independent studios, and hole-in-the-wall retailers. They market the products and process orders for delivery by the manufacturers directly to the customers. The client’s market was growing and because of the nature […]

San Francisco Concierge Startup Grows From Infancy to Maturity With Inspired Outsourcing

case study concierge customer support

Problem / Challenge The client is a San Francisco-based start-up offering on-demand 24/7 personal and business concierge services globally. About a year after it was established, they experienced a surge in business volume and found themselves in need of help to efficiently handle customer concerns. They sought assistance in establishing a formal support center that […]

Australian Patient Management Systems Provider Improves Customer Satisfaction Through Inspired Outsourcing

case study healthcare patient management

Problem / Challenge The client provides general practitioners, specialists, radiologists, and pathologists with a complete practice management solution and many hospitals around Australia with an affordable and effective patient administration system. They had a team of freelancers in the Philippines doing medical billing and administrative support for customer claims and queries.  The client was concerned […]